About the system and benefits

Here's an introduction to the advantageous membership program available at the Granbell Hotel Group.
Membership and annual fees are both free.
*Limited to group hotels within Japan, excluding Kussharo Prince Hotel Hotel, HOTEL ZUIHO, HOTEL ZUIHO GEIHINKAN SAKURA RIKYU, AKIU GRAND HOTEL, and FUN GATE HOTEL KYOTO.

Who is eligible for each benefit?

Membership benefits are only applicable when booking and staying at a hotel as a member through the official website, and are limited to the member who made the booking and accompanying guests.
Furthermore, even if you are promoted to a higher level during your stay, you will not be able to enjoy the benefits of your new level until your next check-in.

Introducing member benefits

Best Rate Guarantee

These benefits are available to Bronze members and above.
At the time of booking, we guarantee that our members' accommodation rates will be the best compared to other websites.
*Please note that some cases may not be covered by the warranty. Please check the "About Best Rate Warranty" section below.

Membership Discounts

These benefits are available to Bronze members and above.
You can enjoy discounted rates for your stay starting from the day you join.
*This offer is only valid if you make a reservation as a member through our official website.
*Day trip plans and some other plans are excluded.

Member-only coupon distribution

These benefits are available to Bronze members and above.
We will send out member-exclusive coupons via email newsletter that can be used for your stay.
We also provide information on special offers and details about each facility.

5% discount at group stores

These benefits are available to Bronze members and above.
Present your member screen after logging in to receive a 5% discount at group-affiliated stores. This offer cannot be combined with other discount coupons or vouchers. (Excludes some items and breakfast hours.)

■ List of participating stores

• ・ SAPPORO HOTEL by GRANBELL Moonlight Hokkaido Bar & Bar
• ・ GRANBELL HOTEL TANUKI, SAPPORO Minori & Cafe
• ・ GRANBELL HOTEL SUSUKINO Minori de Bar
• ・ Le Grand Karuizawa Hotel & Resort Minosato
• ・Ginza Spa & Sauna Corridor no Yu
• ・ GRANBELL HOTEL SHINJUKU restaurant G,
  roof top bar & terrace G
• ・ GRANBELL HOTEL SHIBUYA Ginza Steak Shibuya
• ・ GRANBELL HOTEL AKASAKA Ginza's Steakhouse Akasaka
• ・ EBISUHOLIC HOTEL Ginza's Steakhouse Ebisu
• ・ AKABANEHOLIC HOTEL Minori de Bar
• ・ GRANBELL HOTEL KYOTO BAR Kinjiki
• ・ UMEDAHOLIC HOTEL Cafe & Bar
• ・ GRANBELL HOTEL OSAKA Minori de Bar,
  Rooftop Bar
• ・ GRANBELL HOTEL OTARU BAR, Restaurant

・The following restaurants

• 
• 

*Please note that there are some periods during which the service is unavailable, such as the Christmas period.

Priority early check-in

These benefits are available to Silver members and above.
Please let us know your preference on the day of check-in. We will prioritize your room only if it is ready when you arrive. You may enter your room up to one hour before the scheduled check-in time.
However, early check-in can be confirmed in advance for an additional fee as determined by each hotel.
*Some facilities, such as resorts and inns, are excluded.

Late check-out

These benefits are available to Silver members and above.
Please let us know your request on the day of check-in. We will extend your check-out time by up to one hour. This is subject to room availability and cannot be guaranteed. Thank you for your understanding.
*Some facilities, such as resorts and inns, are excluded.

Room upgrade

This is a benefit available to Gold members and above.
Please let us know your preferences on the day of check-in. Availability depends on room vacancies, and we cannot guarantee your request.
Please be aware of this in advance.
*Some facilities and rooms are excluded.

Free breakfast

This benefit is available to Platinum members and above.
To receive the complimentary breakfast, please book a room-only plan, indicate your request in the comments section when making your reservation, and inform us of your request on the day of check-in.

■ List of eligible facilities

• ・ SAPPORO HOTEL by GRANBELL
• ・ GINZA HOTEL by GRANBELL
• ・ GRANBELL HOTEL OTARU
• ・ GRANBELL HOTEL TANUKI, SAPPORO
• ・ GRANBELL HOTEL SUSUKINO
• ・ GRANBELL HOTEL SHINJUKU
• ・ GRANBELL HOTEL KYOTO
• ・ GRANBELL HOTEL OSAKA
• ・ AKABANEHOLIC HOTEL
• ・ TORANOMONHOLIC HOTEL
• ・ MEGUROHOLIC HOTEL
• ・ UMEDAHOLIC HOTEL
• ・ FUN GATE HOTEL SAPPORO

Membership Stage

Membership stage will change depending on usage history during the collection period.

■Collection period

1 year from the month of membership registration (accumulation is reset on the 1st of the month of membership registration each year)

■ Target of calculation

Only member reservations made on the official website are counted.
Reservations made before registering as a member, reservations made without logging in, reservations made over the phone or at the front desk, or reservations made on other reservation sites are not eligible.
Accommodation reservation usage will be calculated based on the check-out date.

Stage Up

Your new stage will be determined based on your performance over the one year period starting from the month of membership registration.
If your usage reaches the new stage standard during the collection period, the new stage will be applied from the day after you check out. The stage will continue for one year from the month of membership registration the following year. Even if you move up to a higher stage during your stay, you will not be able to use the new stage benefits until your next check-in.

Stage Down

You can only downgrade once a year.
If your performance is compiled each year from the month you registered as a member and you do not meet the criteria for maintaining your membership level at that time, your membership level will be downgraded.

Best Rate Guarantee

In order to guarantee the best rate, the following conditions must be met:
・Same hotel
・Same accommodation date (arrival date/departure date)
・Same number of people
-Similar room type
・Same stay time (check-in/check-out time)
・Same payment method
- Same cancellation conditions
・The same services and benefits (including amenities)
- The same plan content, services and benefits (including amenities)
*The price may be the same as other reservation sites.

Please note that in order to guarantee the best rate, the following cases will be excluded from comparison.
- Rates that are not available to general customers, such as corporate contract rates, group rates, and rates for partnerships with specific facilities.
- Prices for plans that are different from the usual ones, such as limited-time sales campaigns suddenly held on other websites, the period and prices of which cannot be controlled by the hotel.
・Package rates that include use of facilities other than accommodation, transportation, meals, etc.
- Rates that cannot be booked online, such as reservations only accepted by phone
- Fees for products paid in advance using special payment methods (including online auctions and group purchasing sites) or credit cards, debit cards, coupons, vouchers, etc.
・Sales by travel agencies (arranged tours, etc.) where the hotel has no involvement in the sales price
・Prices subject to change depending on exchange rates